If you're having trouble logging into Genesist, there could be several reasons for this issue:
Incorrect Credentials: Double-check that you are entering the correct username and password. Ensure that the Caps Lock key is not on, as passwords are case-sensitive.
Account Status: Verify that your account is active and not suspended or deactivated. If you suspect an issue with your account status, contact Soca AI's support team for assistance.
Network Issues: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent successful logins.
Browser Issues: Try clearing your browser's cache and cookies, or attempt to log in using a different browser or device.
Password Reset: If you've forgotten your password, use the "Forgot Password" feature to reset it. Follow the instructions sent to your registered email to create a new password.
Technical Glitches: Occasionally, there might be temporary technical issues with the platform. If you suspect this is the case, try logging in again after some time.
If none of these solutions work, contacting Soca AI's support team directly would be the best approach to resolve the issue. They can provide specific guidance based on your account and situation.