PT SOCA Anugerah Indonesia, operating as SOCA AI (“SOCA AI,” “we,” “our”), is committed to protecting your privacy and responsibly managing your personal data in compliance with the laws and regulations of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use Genesist, our generative artificial intelligence platform tailored for enterprise needs (“Platform” or “Services”).
This policy applies to all users of Genesist and ensures compliance with both local and international legal standards.
1. Personal Data We Collect
We collect the following types of personal data:
1.1 Data You Provide:
Account Information: When creating an account, we collect your name, email address, contact details, account credentials, and payment information.
User Content: Information you upload or provide while using Genesist, such as text inputs, files, or other data shared through the platform.
Communication Information: If you contact us via email or other means, we collect the content of your messages and associated contact information.
Other Information You Provide: Data shared during surveys, feedback sessions, or events.
1.2 Data We Collect Automatically:
Log Data: Information such as IP addresses, browser types, access times, and usage patterns.
Usage Data: Details about how you interact with our Services, including features used and actions taken.
Device Information: Information about the device you use to access Genesist, including operating system and device identifiers.
Location Information: General location based on your IP address or device settings.
Cookies and Similar Technologies: Data collected to enhance user experience and maintain session preferences. For more details, please refer to our Cookie Policy.
1.3 Data From Other Sources: We may receive data from trusted partners, such as identity verification services, fraud prevention tools, or marketing vendors.
2. How We Use Personal Data
We use your data to:
Provide, operate, and maintain our Services.
Improve and develop new features for Genesist.
Communicate with you about updates, security alerts, and customer support inquiries.
Prevent fraud, unauthorized access, or misuse of our platform.
Comply with legal obligations and safeguard the rights of SOCA AI, our users, and third parties.
3. Disclosure of Personal Data
We may share your data under the following circumstances:
With Service Providers: To facilitate our business operations, such as hosting, analytics, payment processing, and customer support.
In Business Transactions: In the event of mergers, acquisitions, or other organizational changes, data may be transferred as part of the transaction.
With Legal Authorities: To comply with legal obligations, enforce our policies, or protect the safety and rights of users and third parties.
With Affiliates: To ensure seamless service delivery within our group companies.
4. Data Retention
We retain your data only for as long as necessary to provide our Services, comply with legal requirements, resolve disputes, or enforce our policies. The duration of retention depends on the nature and purpose of the data collected.
5. Your Rights
Depending on your jurisdiction, you may have rights to:
Access your personal data.
Request correction or deletion of your data.
Object to or restrict data processing.
Request data portability.
Withdraw consent where applicable.
To exercise your rights, contact us at [email protected]. We may require verification of your identity before fulfilling your request.
6. Security Measures
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we encourage users to take precautions when sharing sensitive information.
7. Data Protection for EEA, UK, and Swiss Residents
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your data in compliance with the General Data Protection Regulation (GDPR) or equivalent local laws. You may contact us at [Insert Data Protection Contact] for more information.
8. Children's Privacy
Genesist is not intended for individuals under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us, and we will delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy with an updated effective date. Significant changes will be communicated to users as required by law.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at:
PT SOCA Anugerah Indonesia (SOCA AI)
Email: [email protected]
Address: Grand Sharon Residence Bandung, Jl. Sharon Raya Utara No.11, Cipamokolan, Rancasari, Bandung City, West Java 40292
By using Genesist, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.